- How do I order a stamp from you?
If you have found the correct branding stamp size, you can upload a logo or design at checkout. The logo or design will be checked within one working day and you will receive the proof and invoice from us.
- How do I pay for my order?
As soon as you have received the invoice you can pay by means of a direct bank transfer. As soon as the payment has been made, the production of the branding stamp starts.
- What file types can I upload?
The following file types are supported: jpg, jpeg, ai, svg, pdf and png
- What are the shipping costs?
We use a standard rate of € 6.95 within the Netherlands and € 8.95 within Europe.
- What if my order is urgent?
An urgent delivery is possible, please contact us for the possibilities.
- What is the average delivery time?
The average delivery time is 5 to 10 working days.
- Can I return an order?
The custom-made products cannot be returned. The non-customized products can be returned, provided there are no signs of wear / damage. Please contact us by email here.
- On which materials can I use the branding stamps?
Traditionally, branding stamps are used on wood and leather. However, they are also suitable for: paper, cardboard and some plastics.
- Why are you so cheap?
We are a small company with only two employees. As a result, we do not have high personnel costs, office costs and marketing costs. We therefore do not have to include these factors in the sales price.
- What if the file upload fails?
If the upload function does not work, you can also send your file to us by e-mail (info @ jhmachining).